Governance record
Refund Policy
How monthly charges, cancellation, duplicate payments, and material service failures are reviewed.
Effective 10 July 20261. Free and promotional access
Free has no subscription charge. A 100% promotion or direct paid-plan grant does not create a zero-value payment subscription and cannot become paid billing without your explicit approval.
2. Monthly billing
A paid plan is billed monthly in the displayed currency through the configured payment provider. Cancelling stops future renewal but does not automatically reverse a completed billing period. Capacity remains available through the applicable paid or safe-downgrade period.
3. Refund review
Contact support promptly for a duplicate or incorrect charge, an unauthorized transaction, or a material service failure. Edgion Shield will investigate the account, payment transaction, and service record and issue any refund required by applicable law or approved after review. This policy does not limit mandatory consumer rights.
4. Processing
Approved refunds are returned through the original transaction. Bank or card posting time is controlled by the payment provider. Reversing a disputed charge does not permit continued abusive or unpaid use of the service.